Frequently Asked Questions
Everything you need to know about shopping with Isadora.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, while orders over $75 qualify for free shipping. Standard delivery typically takes 3-7 business days depending on your location.
What is the Isadora return policy?
We want you to love your purchase. If you are not completely satisfied, you can return items in their original condition within 30 days of delivery for a full refund or exchange.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
Isadora accepts all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Currently, we ship to customers within the United States and Canada. We are working hard to expand our logistics network to more international destinations in the near future.
How can I contact customer support?
Our dedicated support team is available Monday through Friday from 9 AM to 5 PM EST. You can reach us via the 'Contact Us' page on our website or by emailing [email protected].